1. Introduction

Welcome to H Pharmacy. We operate the website hpharmacy.pk. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website or placing an order through it, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect two types of information:

a. Personal Information — collected when you voluntarily provide it, including:

  • Name
  • Contact details (email address, phone number)
  • Address (for delivery)
  • Payment details (where required)
  • Prescription information (if applicable)

b. Non-Personal / Technical Information — collected automatically, including:

  • IP address
  • Browser type, device, and operating system
  • Pages you visit on the site, time spent, and browsing paths
  • Referring/exit pages

3. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfil orders (including delivery and payment)
  • To communicate with you about your orders, inquiries, or customer service issues
  • To improve our website, offerings, and user experience
  • To send marketing/promotional communications (only if you opt-in)
  • To comply with legal obligations

4. Data Security

We take reasonable measures to protect your information, including:

  • Using secure technologies (e.g. SSL encryption) when transmitting sensitive data
  • Restricting access to your personal data to authorized personnel only
  • Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is fully secure, so while we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

Your personal information will not be sold, traded, or rented. We may share data with:

  • Payment processors to complete transactions
  • Delivery partners for order fulfilment
  • Regulatory or legal authorities if required by law

6. Cookies & Tracking Technologies

We use cookies (and similar technologies) to enhance your experience on our site. Cookies help us understand your preferences, track site usage, and improve our content and operation.

You can disable cookies via your browser settings, but doing so may limit some site functionality.